Contact The 8040 Tech
Email is our primary support channel, monitored 24/6. We're also available by phone Sunday through Thursday, 10 AM–7 PM EST.
Send a support request
Fill in the form and your email app will open with your request ready to send to technician@usa.com.
Reach us directly
The fastest way to get help is always email. We typically respond within 1–2 hours during business hours.
Weekly hours
| Sunday | 10:00 AM – 7:00 PM EST |
| Monday | 10:00 AM – 7:00 PM EST |
| Tuesday | 10:00 AM – 7:00 PM EST |
| Wednesday | 10:00 AM – 7:00 PM EST |
| Thursday | 10:00 AM – 7:00 PM EST |
| Friday | Closed (email only) |
| Saturday | Closed (email only) |
Before you write
How fast do you respond to emails?
We monitor email 24/6 and aim to respond within 1–2 hours during business hours. After-hours emails are answered first thing the next business day, or sooner if the issue is urgent.
Do you offer remote support?
Yes. Most software issues, configurations and diagnostics can be handled remotely through a secure screen-sharing session. We'll guide you through connecting, step by step.
How is pricing determined?
Every engagement starts with a free assessment. We then provide a clear, itemized quote before any work begins. Pricing varies by complexity, but we always stick to the quoted amount.
What are your business hours?
Phone support is available Sunday to Thursday, 10 AM–7 PM EST. Friday and Saturday we're closed for phone support, but email is monitored 24/6.