Device Support

Data Backup & Recovery

Emergency data retrieval, RAID configuration, automated cloud and local backups, and full disaster recovery planning.

Overview

Hardware fails, laptops get stolen, ransomware happens and files get deleted by accident. The only thing that turns those events from a disaster into an inconvenience is a backup you've actually tested.

We design automated backup systems that run without you thinking about them, help retrieve data when something has already gone wrong, and plan how your business gets back up and running after a serious incident.

What's included

  • Backup strategy based on the 3-2-1 rule
  • Automated local backups to external drives or network storage (NAS)
  • Automated cloud backups, with encryption
  • Microsoft 365 and Google Workspace backup options
  • RAID configuration for storage redundancy
  • Emergency data retrieval from failing or damaged drives
  • Regular restore tests, so you know the backups work
  • Disaster recovery planning for businesses

Common problems we solve

No backup at allThe most common and most dangerous situation. We fix it quickly.
Backups that were never testedMany people find out their backup was broken only when they need it.
Accidentally deleted filesRecovery from backups, version history or the drive itself where possible.
Failing or clicking driveGetting data off before the drive fails completely.
Ransomware worriesOffline and versioned backups so encrypted files can be restored.
No plan for a disasterA written plan for what to do, in what order, if systems go down.

How it works

Assess

We find out what data matters, where it lives and how much there is.

Design

We recommend local plus cloud backups, with a clear quote.

Implement

We set up automated, encrypted backups and run the first full copy.

Test & monitor

We test a restore and check the backups keep running.

Frequently asked questions

What is the 3-2-1 backup rule?

Keep at least 3 copies of your data, on 2 different types of storage, with 1 copy off-site, for example in the cloud. Read our backup guide for more.

Isn't cloud sync (like OneDrive or Google Drive) a backup?

Not by itself. Sync copies changes everywhere, including deletions and ransomware damage. Version history helps, but a separate backup is safer.

Is RAID a backup?

No. RAID protects against a single drive failing, but it doesn't protect against deletion, ransomware, theft or fire. It works alongside backups, not instead of them.

Can you recover data from a dead drive?

Often, depending on the type and extent of damage. If a drive is making unusual noises, stop using it and contact us. Continued use can make recovery harder.

Ready to get your tech sorted?

Email is the fastest way to reach us, monitored 24/6. Tell us what's going on and we'll take it from step one.